Jumeirah

Experience Rollout Tracker

Exceptional and enhanced guest experiences, tracked across nine stages from design and ideation through to go-live.

Properties
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Experiences
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Live
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Experiences definition

The following three experiences are designed exclusively for Jumeirah One Members.

Enhanced

Hotel-hosted experiences using in-house expertise, and spaces.

Exceptional

The destination is the hero, with the hotel providing access, comfort, and context while acting as the curator and connector.

Immersive

Immersive, multi day paid stay journeys.

Enhanced, exceptional and immersive experience design principles

1

Align with Jumeirah Brand

  • •Supports the Jumeirah brand
  • •Consistent brand expression
  • •Showcase Arabian Hospitality
2

Showcase Hotel's Positioning

  • •Differentiated vs compset
  • •Property-specific USPs
  • •Ownable
  • •Local connection
3

Personalised

  • •Designed with guest personas in mind
  • •Curated through preferences and behaviour data
  • •Allows for personalisation
4

Exclusive

  • •Impactful
  • •Meets or exceeds what is expected from an ultra-luxury brand
5

Emotionally Memorable

  • •Intentional memory anchors
  • •Invitation to come back
  • •Take this special moment back home
6

Be Scalable

  • •Repeatable
  • •Operationally feasible
  • •Easy to implement

Properties